Other

Consumer Protection:
If you have a complaint with a private company or corporation, your best course of action would be to contact the Maryland Office of the Attorney General’s Consumer Protection Division (consumer@oag.state.md.us). If you have a consumer protection issue that involves a federal agency, please contact me at assistance@vanhollen.senate.gov

USPS:
Most mail delivery issues can be solved by contacting your post office (https://tools.usps.com/go/POLocatorAction!input.action).  Zip code change requests must be submitted directly to USPS by your local government, HOA, or business community.  If you have an issue that cannot be resolved by your local postmaster, please contact me at assistance@vanhollen.senate.gov or at 667-212-4610.

FAA:
I am working with the FAA, MAA, and MWAA in order to bring relief to those families living under the untenable flight paths caused by NextGen and other recent flight path changes.  If you are experiencing heavy air traffic from BWI, you and your neighbors’ best course of action would be to file a noise complaint with the Maryland Aviation Administration (http://www.maacommunityrelations.com/content/anznoiseupdate/noiseform.php).  If you are experiencing heavy air traffic from Reagan National Airport, you and your neighbors should file a noise complaint with the Metropolitan Washington Airports Authority (http://www.flyreagan.com/dca/reagan-national-submit-noise-complaint).  If you would like more information about NextGen or if you have an issue with the FAA that does not involve NextGen, please contact me at assistance@vanhollen.senate.gov or at 667-212-4610.

Utilities:
If you are having trouble meeting your monthly payments, the first thing you should do is contact your provider.  Your provider may be able to offer you a payment plan that will allow you to keep your account current.  If you are experiencing financial hardship, you may qualify for the Maryland Energy Assistance Program (http://dhr.maryland.gov/office-of-home-energy-programs/how-do-you-apply/).  If you have received a shutoff notice and cannot reach your provider, please contact me at assistance@vanhollen.senate.gov or at 667-212-4610. 

Mortgages:
If you are facing foreclosure and have not been able to mediate with your lender, please contact me at assistance@vanhollen.senate.gov or at 667-212-4610.

Telecommunications:
If you are experiencing financial hardship, you may qualify for the Lifeline program (http://www.lifelinesupport.org/ls/apply-for-lifeline/default.aspx).  If you are having a dispute with your telecommunications provider that you have not been able to resolve through customer service, please contact me at assistance@vanhollen.senate.gov or at 667-212-4610.